Our address is 6699 River Road Unit #130, Richmond BC, V7C 0E6.

We are located around the Oval Village. Adjacent to the Richmond Olympic Oval Community and Sports Centre. Our clinic is easily accessible and street level on River Road between Gilbert Road and Hollybridge Way.

The neighbouring businesses beside our storefront are Code Ninjas and Adore Vintage.

Yes, we do!

Direct Billing available with: Pacific Blue Cross , Canada Life, Manulife, Chambers of Commerce, Desjardins, Group Health, Equitable Life, Equitable Life of Canada, Industrial Alliance, Johnston Group, Claim Secure, La Capitale, CINUP, First Canadian, Alberta Blue Cross, RWAM, Peoples Corporation.

We also provide a receipt for you to submit the claim yourself, in case your insurance company is not listed above such as SunLife and GreenShield.

Please note that while we are happy to offer direct billing as a courtesy, it may not be available at every appointment due to individual insurance plan limitations, submission issues, or clinic logistics.

✓ Prior to treatment, we will perform an assessment through health history questions and special orthopedic testing (if indicated). This will give our therapists the information to come up with a custom treatment plan that can suit you best to help you back on your path to wellness. By performing an assessment, it will give both you the patient and therapist an objective and subjective evaluation to the overall improvements of your body after the treatment.

✓ During the hands-on treatment, you may experience some therapeutic discomforts. Our practitioners will be sure to check in with you when working in areas of discomfort to make sure we are not hurting you.

✓ Once the treatment is complete, we will ensure that you understand the protocol of your homecare, to provide you with longer and lasting results, while bringing further awareness of your body, and areas of your lifestyle that may need adjustments.

Fill out the Health History Intake Form that can be found from your appointment confirmation email. If you are unable to fill it in online, you can do so at the clinic.

We recommend that you fill the intake form before your appointment to give you as much treatment time as possible.

We have convenient pay parking located right behind our clinic in the parkade.

Credit card payment is available at the machine in the covered parkade (approximately $2.70/hour), or you can pay using a mobile app:
✓ PayByPhone – location 1853
✓ Park Indigo – location 265

There is also limited free street parking available along Pearson Way.

Cancel your appointment yourself by logging into our online booking portal as long as it is more than 24 hours before your scheduled treatment time.

The earlier you are able to cancel your appointment that you cannot attend, will give your practitioner sufficient time to schedule others that require treatment.

If you cancel with less than 24 hour notice, the clinic reserves the right to charge you the full fee of the treatment appointment. Thank you for understanding.

Yes, we do have a waitlist.

If your preferred practitioner or time slot isn’t available, you can add yourself to our waitlist and choose to be notified via email or SMS when an appointment opens up. This helps ensure you get in as quickly as possible, especially during busier periods.

Once notified of an opening, you are responsible for completing the booking online.

It's completely normal to possibly feel sore or tender after your appointment. Especially if this is your first therapeutic treatment - your body is just taking its time to get used to the changes that are being made in the areas treated. A warm shower and rest can help speed up the recovery process, and any noticeable tenderness should start to subside in a couple days. The more you come in for regular maintenance the quicker your body will recover!

This is optional. You may bring a sports bra and sport shorts if you'd like, but not required. 

For massage therapy your practitioner may ask you to undress down to a level of comfort if lotion/oil is recommended. 

If you prefer to keep clothing on during your massage treatment, please wear something loose and comfortable to your appointment.  Massage oil / lotion may or may not be used in this situation.

Always communicate with your practitioner if you are uncomfortable at any time, this is your dedicated self-care time.

Debit, Mastercard, Visa, Amex, E-transfer

✓ Certain practitioners at our clinic are registered to direct bill ICBC. If you have an active and approved ICBC claim, your approved massage therapy treatments are fully covered at our clinic’s regular rates, meaning no out-of-pocket cost ($0 user fee). We offer direct billing to ICBC for approved sessions.

✓ Clients are kindly asked to confirm their ICBC approval status prior to booking. Any treatments that are not approved at the time of your appointment will be billed directly to you.

✓ Please email modernwellnessmt@gmail.com or message us on WhatsApp to book your INITIAL ICBC Registered Massage Therapy (60-minute) appointment. In your message, include your legal name, ICBC claim number, date of accident, and your adjuster’s name and email.

✓ At the end of your initial visit, you may book ICBC Subsequent Treatments online through our booking website, or ask your massage therapist to assist with booking future sessions.

✓ For Registered Massage Therapy(RMT),  you are automatically approved for 12 sessions once you receive your ICBC claim # and given your treatment are performed within 12 weeks of the date of your accident date.

✓ For Physiotherapy, you are automatically approved for 24 sessions once you receive your ICBC claim # and given your treatment are performed within 12 weeks of the date of your accident date.

✓ For Acupuncture, you are automatically approved for 12 sessions once you receive your ICBC claim # and given your treatment are performed within 12 weeks of the date of your accident date.

If you feel you may need additional treatment after 12 weeks, you can request your practitioner to write a treatment plan to your ICBC adjustor, for a possible extension.

ICBC may require a medical note from your doctor recommending further treatment in order to get the extension approved.

We cannot guarantee that ICBC will approve all extension requests.

Passionate about healing? Please see our careers page. You can email us introducing yourself and attach your resume to modernwellnesscareers@gmail.com. We would love to get to know you!